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Frequently Asked Questions
Is direct cremation legal in Victoria?
Yes, absolutely. Direct cremation is a legal and increasingly popular choice in Victoria. We comply with all relevant Victorian regulations and work only with licensed crematoriums.
Can I still have a memorial service?
Yes. Direct cremation simply means there’s no service at the crematorium beforehand. Many families choose to hold a memorial, celebration of life, or private gathering in their own time at home, a meaningful location, or wherever feels right.
How long does the process take?
Typically, cremation takes place within 3-5 business days of collection, though this can vary depending on paperwork requirements and crematorium schedules. We keep you informed throughout.
Are you available 24/7?
Yes. For immediate needs such as a recent death, we’re available around the clock. For general enquiries and arrangements, our team is available during business hours, with after hours support for urgent matters.
What does the price include?
Our all inclusive price covers collection, care, cremation, a basic urn, delivery of ashes, all paperwork and permits, and support throughout. There are no hidden fees.